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  •  Customer Testimonial
    PC/P3/P4/X360/X1 5in1 Controller Converter(Bulk) received today, only 7 days to reach the north of Spain, when usually takes around 60 days. That's amazing. , great product with a great price, only in Superufo. Thanks Superufo.


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    Ordering FAQ


    1. Apply Wholesaler ( For those running related business and with a registration business certification )
    Please apply and register the Wholesaler account in our web at  here. Click the Registration button, and select Wholesaler in Registration Type. Once your wholesaler membership approved. You can login our web to view the volume discount price for every product.

    2. Apply to be a member ( End-User )
    Please apply and register the member account in our web at here. Click the Registration button, and then select End-User in Registration Type. Once you finish register the membership , then you will receive the password by email . You can login our web to place the order.. And make the payment on-line by Credit card , Paypal or Bank transfer ( included Western Union ).

    3. How to Place order/ shipping method/shipping charge

     

    4. Warranty Terms
    Mail order Warranty Terms ( Mail Order ):
    All product sold by our company are warranted against any defects in materials and / or manufacture in accordance with the following terms and conditions:
    1. The product will be repaired or the parts of the products will be replaced free of charge within 30 days from the date of invoice / shipping date if the product is defective according to the judgment of Success-HK's technician.
    2. This warranty covers only 6
    months free labor after the date of invoice/shipping date.
    3. Defect or damage of the product caused by accident, negligence, misuse, modification, improper voltage, unauthorized repair or alteration will not be covered by this warranty.
    4. The repair of any defect or replacement of any parts does not result in any extension of the warranty period.
    5. For repair, please send the defective product to our office with a copy of your shipping receipt or receipt from Shipper. The replacement of parts and shipping cost ( onward /return ) will be chargeable to owner.
    ** This warranty only applied to who ( end-user only ) purchases products directly from our on-line store.

    Local ( Hong Kong ) Warranty Terms:
    All product sold by our company are warranted against any defects in materials and / or manufacture in accordance with the following terms and conditions:
    1. The product will be repaired or the parts of the products will be replaced free of charge within 7 days from the date of invoice if the product is defective according to the judgment of Success-HK's technician.
    2. This warranty covers warranty period ( refer to our web with relate product ) free labor after the date of invoice date.
    3. Defect or damage of the product caused by accident, negligence, misuse, modification, improper voltage, unauthorized repair or alteration will not be covered by this warranty.
    4. The repair of any defect or replacement of any parts does not result in any extension of the warranty period.
    ** This warranty only applied to who ( end-user only ) purchases products directly from local retails store.

    5. Paypal Payment
    Please make payment to successcompu@superufo.com by using Paypal. ( http://www.paypal.com/  ) You can view your order status by login to your account at www.superufo.com  and press "Order Tracking". Once Paypal received the payment and notify us, we will ship out your order immediately. 

    IMPORTANT: Paypal payments with unverified or non-registered paypal account will not be considered successful, relevant order will be held until investigation is completed.

    6. Credit Card Payment Gateway
    You don't need to worry about the safety of your credit card information when shopping at us. Our website did not store credit card information. Whenever you are paying for your order at us, you will be forwarded to Worldpay's secure severs. Here is the credit card payment gateway, Please make your payment here, please make sure you fill in the order no. that you received from our email.

    7. T.T. Information
    Payment by bank transfer is still one of the most common payment methods for people without Credit Cards. Simply contact your banker and seek for advice. Usually you will only have to fill in a form on the counter using the following information:

    Amount to pay: check from your order invoice. 

    IMPORTANT : Incurred amount which included Hong Kong bank charges should be paid by you, the customer.

    Bank : The Hongkong and Shanghai Banking Corporation Limited
    Address : 1 Queen's Road Central
     , Hong Kong
    Account Number : 614-045581-888
    Beneficiary Name : SUCCESS DISTRIBUTION
    Swift Code :  HSBCHKHHHKH


    Office Address : 
    Success Distribution
    G/F, 187 Fuk Wa Street,
    Sham Shui Po, Kowloon ,
    Hong Kong
    Fax : +852 2361-0261

    8. Order by Fax
    Our web did not store credit card information, and the order submit will retrieve to another computer immediately. So it is safe enough for the on-line order submit . If you still want more safe, you can send your order by fax at +852 2361-0261

    9. Wholesaler Payment Method
    We accept Credit Card, Paypal, Bank Transfer. But if the purchase over US$500, we only accept bank transfer ( T.T. ) for payment. Feel free to find out more in our web site at / Enjoy more discount with your approval wholesaler membership.

    In order to provide our members with better services and the best prices, Success-HK (Superufo.com) will be making a change of policy of payment as of May, 2004.
    The changes are:
     
    * Payment by Credit Card -- an additional 3% of the total cost will be added to the payment amount (as we need to pay an additional administration cost of 3.5% for credit card transactions)
    * Payment by PayPal -- an additional 3% of the total cost will be added to the payment amount (as we need to pay an additional administration cost and exchange rate of 4-5% for PayPal)
    * Payment by Bank Transfer -- payment amount remains

    10. How to track my order situation ?
    Please login our web, and click Order Tracking. If you select UPS/Federal Express  or EMS , there is a tracking no. ( For air mail shipping, you cannot track order on-line ),
    EMS on-line tracking
    UPS on-line tracking
    FedEx on-line tracking
    DHL on-line tracking

    11. Need more information on Ordering and Shipping
    If you still have more question on it, please contact us via our Support Ticket System  for order enquiry included your order number

    12. Shipping Method Definitions
     

    Shipping via DHL, UPS or FedEx :
    Courier shipping service, usually takes around 2 - 4 days to major destinations. Shipments can be tracked online. Shipments can be tracked on DHL websiteUPS website or FedEx website. Excellent Services!  Highly Recommended!
    Shipping via EMS:
    Courier shipping service provided by Hongkong Post, usually takes around 4 - 7 days to major destinations. Shipments can be tracked on Hongkong Post website. Recommended!
    Shipping via AIRMAIL PARCEL:
    Recommended for smaller and non urgent shipments. Airmail shipment takes around 7 - 21 days to major destinations. Airmail shipments can be tracked on Hongkong Post website.
    Shipping via AIRMAIL (BUBBLE PACK):
    Recommended for small parcel not over 500g. Airmail shipment takes around 7 - 21 days  to major destinations. Airmail shipment cannot be tracked online.
    Shipping via GROUND MAIL PARCEL:
    Standard surface mail service for parcel over 500g. Ground Mail shipment takes around 60 - 90 days to major destinations. Ground Mail (Registered Mail) shipments can be tracked on Hongkong Post website.
    Shipping via GROUND MAIL (BUBBLE PACK):
    Standard surface mail service for smaller parcel not over 500g. Ground Mail shipment takes around 60 - 90 days  to major destinations. Ground Mail (Bubble Pack) shipments cannot be tracked online.

    13. Handling Charge for Local Order
    Please note that all the local buyers who request local delivery need to pay handling charge for delivery. The handling charge is calculated based on the total weight of the products that the customer orders.

    14. Customs & Taxes
    You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from us, you are considered the importer of the goods and must comply with all laws and regulations of the country in which you are receiving the goods.

    15. Return Policy
    If for any reason you, the customer, decide to return any unopened product to Superufo.com and there will be a 30% restocking fee. Also, you would not be credited for any freight incurred.

     

    All names,logos are the registered trademark of their respectative owners.
    If you have any matter you want to bring up to us regarding copyright or trademarks, please feel free to contact us .
    Copyright © 2002-2013 SuperUFO.com All rights reserved.